Privacy Policy
Last updated: November 2024
At Kai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, password)
- Profile information (organization details, role)
- Usage data (bookings, logs, transactions)
- Communications (support requests, feedback)
- Payment information (processed securely via Stripe)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
- With your consent or at your direction
- With service providers who assist in our operations (hosting, payment processing)
- To comply with legal obligations
- To protect the rights, privacy, safety, or property of Kai, you, or others
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.
Your Rights
Under GDPR and other applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Cookies
We use essential cookies to ensure our platform functions properly. With your consent, we also use analytics cookies (Google Analytics) and advertising cookies (Google Ads) to understand how our platform is used and to measure the effectiveness of our campaigns. You can manage your cookie preferences through the consent banner or your browser settings.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at [email protected]